Technical Support Policy ​

Services and Systems Covered by Technical Support All systems and services are developed and operated by Sajil Information Technology Platform.

Beneficiaries of the Technical Support Services

Training entities that offer and deliver their training programs through Ertyad Platform.

All trainees and participants enrolled in programs and training courses on Ertyad Platform.

Technical Support Channels

Customer Service Call Center: +966551113722 — for direct calls during official working hours (Sunday to Thursday).

Technical Support Email: service@sajil.org​

Social Media Platforms: Twitter: https://twitter.com/TadarabPlatform 

WhatsApp: +966551113722

Services and Systems Covered by Technical Support

All systems and services developed and operated by Sajil Information Technology Platform.

Roles, Responsibilities, and Authorities

The technical support functions are divided into several levels:

First Level: Customer Service Call Center
Receives all incoming calls and provides initial technical support according to the nature of inquiries received.
Escalates cases to the relevant department if needed. ​

Second Level: Operational Support Department
Follows up on escalated cases.
Ensures proper resolution and closure of technical support requests. ​

Working Hours

5 days per week – 8 hours per day – from 9:00 AM to 5:00 PM (Sunday to Thursday).

 

Beneficiary Satisfaction

The quality of the provided services and beneficiary satisfaction levels are measured upon completion of the training program through an evaluation form sent via email.

Legal Disclaimer This English translation is provided for reference purposes only. The Arabic version available on the website is the official and legally binding version.