Supervisory Staff Guide for the Training Environment
Team Management Roles and Responsibilities
Platform Administrative Manager
Abdullah Al-Hadyan
aalhadyan@ertyad.com
011-2151100(Ext 111)
Responsibilities:
- Overseeing the platform’s operational team.
- Receiving and addressing trainee complaints related to team performance.
Broadcast and Technical Support Manager
Abdulhameed Dawood
adawood@ertyad.com
011-2151100(Ext 114)
Responsibilities:
- Supervising the technical support team.
- Managing live broadcast procedures for training sessions.
- Monitoring and resolving technical issues.
- Receiving complaints related to broadcast difficulties or access issues.
Software and Technical Solutions Manager
Ahmad Al-Khoujah
support@ertyad.com
011-2151100(204)
Responsibilities:
- Handling all technical malfunctions and system issues.
- Ensuring the reliability of provided technical solutions.
- Providing rapid technical intervention when needed.
- Preventing unauthorized access or external cyberattacks on the platform.
Registration and Operations Department
Team Members:
Abeer Khalil
Email: akhalil@ertyad.com
WhatsApp: +966112151100
Lama Al-Tayyar
Email: laltayyar@ertyad.com
Phone: 011-2151100 (Ext. 205)
R
Responsibilities:
- Opening training programs for registration.
- Coordinating with the support team regarding registration issues.
- Verifying data accuracy according to official documents.
- Tracking daily attendance and following up with absentees.
- Managing registration records and certificate issuance.
Official Language Disclaimer In the event of any discrepancy between the Arabic and English versions of this guide, the Arabic version published on the website shall be deemed the official and legally binding version.